Delete your Faida account

This page explains how to delete your Faida account and what happens to your data. Faida is operated by Faida Nexus Systems PTY LTD, 11758 Legodi Crescent, Phase IV, Francistown, Botswana.

Option 1: In the app

1. Sign in to Faida on the web or in the Android app.
2. Open Settings, then the Account tab.
3. Choose Delete my account, enter your password and type DELETE.

Option 2: On this page

If you no longer have the app, sign in below to delete your account.

If you cannot sign in

Email support@faida.co.bw from the email address registered on your account, with the subject "Delete my Faida account". We will verify your identity and complete the deletion within 30 days.

Before you delete

• Deletion cannot be undone.
• If you own a business that still has team members, remove them or hand over ownership first.
• If your business is on a paid plan, cancel the subscription first.
• If this device has sales or other items waiting to sync, open Faida and let them sync first. Anything not yet synced will be lost.
• Uninstalling the Android app also removes any data stored on your phone.

What is deleted

• Your name, email address, phone number, city, business name and VAT number are removed from your account.
• Your login is disabled and you are signed out on every device.
• If you are the only member of a business, that business is closed.

What is kept

• Business transaction records (sales, invoices, VAT, stock and payment records) are kept without your personal identity attached, for as long as applicable tax and accounting laws require (typically 5-7 years).
• Records of a business that continues to operate with other team members remain with that business.
• A record that the deletion took place.